DELIVERIES AND RETURNS
1. All of our imported merchandise is shipped from our headquarters in China/Beijing
2. All shipping fee is discounted
4. Ordered products will be dispatched with in 48 hours
5. You will be notified via email once the product has been dispatched
6. You can expect to receive the product within 10 days from date of dispatch
7. From dispatch to delivery, whereabouts of all items can be tracked in every city within China (complimentary service provided by SHARBATH).
Refunds are only offered if:
(A) Items are ‘delayed (’B) Items are ‘lost’ (C) Items are ‘damaged
A) Delayed Parcels
Parcels can deemed ‘delayed’ only if:
- They have not arrived in 30 days after date of dispatch
Parcels cannot be declared as delayed if:
- It has reached the buyers country within 30 days but has been held up in buyers
- Buyer has not been available to collect item or receive item.
- In case of national/public holidays, postal strikes the day shall not be counted. In case
of delayed items, refund of shipping fee may be issued to buyer with in 7 days.
B) Lost Goods:
All Items have a tracking code when they are shipped. Hence items are always secure.
However, in a rare case, an item may get misplaced and untraceable by the postal
Parcels are deemed ‘lost’ only if:
- They have not arrived in 45 days after date of dispatch
- They can not be tracked further on the system
In case of lost items, refund of the purchased goods (excluding shipping fee) may be
issued to buyer with in 7 days.
C) ‘Damaged’ Goods:
Each and every order is packed very carefully and there should be no damage. In case of
damage that may have occurred
during shipment/ delivery, Only shipping fee will be refunded. Depending upon available
stock the item maybe replaced at the sellers discretion.
If you change your mind about your purchase, we’re sorry to hear that, however, simply return the item to us using the below mentioned process:
- Within 14 days from the ‘date of delivery’ post the item back to us.
- Retain proof of your postage (with date clearly visible) and email a scanned copy it to email@example.com, with “RETURNS” in the subject line
- Once we receive the item and the email, the refund (excluding original shipping fee) will be issued to you with in 7 days.